Frequently asked questions

Visit us at our modern flagship store in living Berlin (Kantstr. 17, 10623 Berlin), where we will demonstrate our complete product range for you.

We look forward to your visit from Monday to Saturday between 10:00 AM and 7:00 PM.

We are happy to arrange individual appointments with you, even outside of our regular business hours.

As one of only five dealers worldwide, we are an exclusive partner of the Bang & Olufsen Bespoke Program and manufacture your "sound furniture" individually according to your wishes.

Stock items ordered and paid for on business days by 2 PM will generally be handed over to our logistics partners on the same day.

Icons such as Beovision TVs or large loudspeakers (e.g., Beolab 50/90) are securely transported on pallets and handled by a specialized forwarding company.

Within Germany, 95% of our parcel shipments are delivered within 1–2 business days. For bulky goods or pallet shipments, the delivery time can range from three days to one week.

We work exclusively with DHL to ensure high delivery quality and to enable receipt via Packstations.

Once your package has been prepared, you will receive a shipping confirmation email with the corresponding tracking number.

Delivery to Switzerland is a regular part of our service. Depending on the value of the goods, we offer various options to make the process both cost-effective and swift.

Since automated ordering for Switzerland is not currently supported in the online shop, please contact us personally at info@LuxusSound.com.

Our team will prepare a customized offer and clarify all details regarding tax-free export and logistics with you.

A delay does not always mean a loss; external factors like weather or road blocks can cause short-term delays.

We ask for your patience, as logistics partners exercise particular care under these conditions.

As DHL requires an internal response time of seven business days, we kindly ask you to wait for this period to elapse before contacting us. We will then personally take care of tracking your parcel.

Our team is available by phone Monday to Friday from 08:00 AM to 3:00 PM at +49 (0) 3375 5665 441.

Your invoice is enclosed with each shipment in paper form – either inside the package or in a document pouch attached to the outside.

For palletized goods, we use a specialized division of DHL logistics that is often not visible in the regular private customer portal. In this case, please contact us directly.

To add items to an order you have already placed, please contact our hotline immediately so we can find a solution together.

Simply send us a message at info@LuxusSound.com or reply directly to your order confirmation.

If you have created a customer account, you can view the processing status and your order history at any time in the login area.

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Please send us your desired products and your complete company details, including your VAT ID, via email to info@LuxusSound.com. After a successful review, we will promptly create a customized, net-based offer for you and discuss the processing details with you.

At Luxussound, you can enjoy complete peace of mind: as the sender, we bear the shipping risk. To protect the high value of our products, our Allianz Protection Policy applies to high-priced items.

Note: If you have provided a drop-off consent or delivery authorization to the logistics partner, the transfer of risk occurs upon documented delivery to that location.